Customer Experience
Elevating customer satisfaction by designing seamless experiences, backed with research and behavioural science.
Our expertises
But what are you trying to solve?
Accessibility
Expand your market reach by making your platforms accessible to everyone
Conversion design (CRO)
Use persuasive design to convert visitors to customers
Data-driven research
Transform customer insights into actionable improvements
Experience auditing & mapping
Discover hidden opportunities and pain points in your customer journey through in-depth analysis
Service design
Build seamless multi-channel experiences by putting your customer needs first
UX/UI design
Create intuitive digital experiences that users love to engage with
Why choose Springbok to
help you with Customer Experience
- Researching & understanding user needs through users’ eyes, backed by data.
- We bring diverse stakeholders together, breaking silos for better solutions.
- Addressing all customer journey touchpoints based on business, tech & user needs.
- We visualize, prototype, test and refine journeys in digital and physical worlds.
- We act responsible by designing with accessibility and sustainability in mind.
Meet the team
