Customer Experience
Elevating customer satisfaction by designing seamless experiences, backed with research and behavioural science.
Our expertises
But what are you trying to solve?
- Accessibility
- Expand your market reach by making your platforms accessible to everyone
- Conversion design (CRO)
- Use persuasive design to convert visitors to customers
- Data-driven research
- Transform customer insights into actionable improvements
- Experience auditing & mapping
- Discover hidden opportunities and pain points in your customer journey through in-depth analysis
- Service design
- Build seamless multi-channel experiences by putting your customer needs first
- UX/UI design
- Create intuitive digital experiences that users love to engage with
Why choose Springbok to
help you with strategy
- Researching & understanding user needs through users’ eyes, backed by data.
- We bring diverse stakeholders together, breaking silos for better solutions.
- Addressing all customer journey touchpoints based on business, tech & user needs.
- We visualize, prototype, test and refine journeys in digital and physical worlds.
- We act responsible by designing with accessibility and sustainability in mind.
Meet the team
