ENGIE UP

How we introduced customers to the easiest energy contract out there.

Content creation  |  Service design  |  Website

A subscription to peace of mind.

ENGIE is one of Belgium’s leading energy providers and a valued Springbok partner since 2016.

The challenge

With UP, ENGIE was ready to do things differently. Their brand-new energy contract concept focuses on services and customization. ENGIE asked us to come up with a way to communicate this new approach to the target audience in a fun, dynamic way.

The solution

UP allows consumers to take control of their energy consumption in an entirely new way. The key USP? Total peace of mind. 

Based on extensive market research and a number of strategic workshops with ENGIE’s internal stakeholders, we defined the UP brand promise. The result of this co-creation approach was a client- and agency-approved value proposition that acted as a strategic starting point for all deliverables.

The ENGIE UP website

The UP website was designed to convey peace of mind. Since our market research showed that recognition is a major factor for comfort, the website and its content change depending on the time of day. Additionally, we let real families in three well-defined target groups do the talking in editorial videos about UP’s major selling points.

Mom shows how UP allows her to take control.

When getting into the details of the UP services, we made sure to stay clear of facts and figures and the usual infographics. Instead, we let our vloggers Sander and Daphne show consumers how each service works.

One of the UP vlogs by Sander

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